REMY J'AIME TABANO
PROCTER & GAMBLE
HOW MIGHT WE expand future use and ensure a delightful experience of a staple P&G grooming product?
Our team of four Northwestern EDI students partnered with P&G to design future iterations of a staple P&G grooming product. We collected deep insights through user research and tested several prototypes through user testing. We also consulted market research and explored state of the art technology.
PLEASE NOTE: The critical details of the product and scope of our project aims cannot be disclosed due to an NDA agreement.
PERSONAL RESPONSIBILITIES
Project management lead
Consumer interviews
Concept sketches
Video storytelling
Journey map development
Storytelling script for pitch
CLIENT & COURSE DELIVERABLES
User research insights
User research frameworks
Bi-weekly design reviews
Concept sketches
Prototypes
Final project presentation
Client pitch video
Executive summary
RESEARCH & DESIGN PROCESS
RESEARCH & SYNTHESIS
After receiving our design brief, we began the first of three rounds of research using dScout (due to the ongoing pandemic, all interviews were conducted online). We immersed ourselves in the consumer journey to understand user tensions and desires, and consulted secondary research to assess the market at large.
We used consumer insights to form journey maps, highlight key tensions to inform 'How Might We' statements, and visual frameworks to analyze our research and inform our solution design.
IDEATE & PROTOTYPE
Our analysis allowed us to begin brainstorming categories of potential solutions that were broad but driven by consumer needs. These potential solutions were continually iterated through sketches and low fidelity physical prototypes.
We continued to cycle through expanding and refining our proposed solutions, with two more rounds of user testing informing our trajectory through this design process.
FINAL SOLUTION
Our team delivered a final presentation, including a client pitch video, and viable prototype to our course design coaches and P&G executives. We developed a persona and navigated through a user journey map narrative to tell our consumer's story from their perspective, using deep insights from extensive research.
In addition to our physical prototype, our presentation emphasized the product features are they related to consumer needs, as solutions to their pain points to ultimately design a simplified, ideal experience. This was summarized in a final consumer pitch video.
Our solution was well received by our client and our team was commended for our ability to visually communicate our entire design process, driven by consumer insights from start to finish.
